What you get back
A clear yes or no, with proof, and the wording to use in your shop’s languages.
- Whether we found the button, and where
- The pages we checked
- A screenshot of your footer
- The label to add in each language you sell in
Does your shop have the EU withdrawal button?
Free check for the “withdraw from contract here” button EU shops need since 19 June 2026. We scan your public pages in 11 languages.
Since 19 June 2026, EU consumers must be able to withdraw from an online purchase through a clearly labelled function, such as a button that says “withdraw from contract here”. We check whether your shop sells to the EU and whether that button can be found on your pages.
How the test works
- 01
Is it a shop?
We look for a shop platform, or a cart link with “add to cart” buttons or product data.
- 02
Does it sell to the EU?
An EU domain, prices in euros, or a page in an EU language other than English.
- 03
Is the button there?
A withdrawal link or button in 11 languages. A link to your policy doesn’t count.
- 04
Evidence either way
A screenshot of your footer, the pages we checked and the exact label to add.
No withdrawal link foundnorthline-shop.example · example
| Page | What we looked for | Result |
|---|---|---|
| Home | Withdrawal button or link | Not found |
| Footer | Withdrawal button or link | Not found |
| Returns | Withdrawal policy link | Doesn’t count |
| Account | Behind a login | Not checked |
What the button needs
Plain rules from the EU directive that adds it (Article 11a). Not legal advice.
- 01It has to be easy to find for the whole withdrawal period, not hidden in the terms.
- 02The label should say what it does, like “withdraw from contract here”, in the language of your shop.
- 03It should lead to a short form asking only what you need to identify the order.
- 04After it’s sent, the buyer gets a confirmation with the date and time.
Questions about this test
Does a link to our withdrawal policy count?
No. The policy explains the right. The button lets buyers use it.
Does it work on Shopify and WooCommerce?
Yes. The check visits your public pages, so any platform works.
Our shop is in English but sells to the EU. Is it checked?
Yes, if we see signs you sell to the EU, like euro prices or an EU domain.
Is it free?
Yes, as part of the free homepage scan. Starter checks up to 3 key pages a scan, Pro and Agency up to 6.