MediumChecked on every planEU
No withdrawal link found
Does my online shop need a “withdraw from contract” link?
Yes, if you sell online to EU consumers. Since 19 June 2026, shops need a “withdraw from contract here” button (German: „Vertrag widerrufen“). It leads to a “confirm withdrawal” step and an email receipt.
19%of 168 European shops did this (32)
No. 3most common medium problem in the study
Why it matters
Since 19 June 2026, EU shops are expected to offer an easy online withdrawal function, labelled clearly and available for the whole withdrawal period. In Germany, if customers aren’t properly informed about the function, the withdrawal period can run for up to 12 months and 14 days instead of 14 days, and warning letters have started. This is a check of public pages, not a legal verdict.
How to fix it
- Add a link or button labelled “Withdraw from contract here” (in German “Vertrag widerrufen”) to the footer of every page.
- It should open a short form: name, order number and the email for the confirmation, then a “Confirm withdrawal” button.
- Send an automatic confirmation email with the date and time of the withdrawal.
- Keep it reachable without logging in when customers can order as guests.
The law behind this rule
Real case, anonymised
Read the case